Cancellation policy

Velixous - Cancellation Policy

Last updated: 01/05/2026

At Velixous, we aim to provide a smooth shopping experience. Please read this Cancellation Policy carefully before placing an order.

1. Standard Orders

  • Standard orders may be cancelled within 24 hours of placing the order.
  • To request cancellation, contact Velixous support with your order number and cancellation request.
  • Once an order has been processed, packed, shipped, or handed over to the courier, cancellation may not be possible.

2. Pre-Order Items

  • For products marked as pre-order, cancellation requests must be raised within 72 hours of placing the pre-order.
  • After 72 hours, the order is considered final because production, sourcing, or fulfilment preparation may have already started.
  • Pre-order timelines may vary depending on production, stock availability, and logistics.

3. Cancellation After Allowed Window

  • If a cancellation request is made after the applicable window, Velixous may not be able to cancel the order.
  • For standard orders, this applies after 24 hours or once the order is processed/shipped.
  • For pre-order items, this applies after 72 hours or once production/fulfilment has started.
  • In such cases, customers may request a return or exchange after delivery, subject to our Return & Refund Policy and Exchange Policy.

4. Refunds for Approved Cancellations

  • If your cancellation request is approved within the allowed window, the refund will be processed through the original payment method or another method decided by Velixous.
  • Refund timelines may vary depending on the payment provider, bank, or payment gateway.
  • Refunds may take approximately 3-10 business days to reflect after processing.
  • Any payment gateway charges, COD charges, shipping charges, or handling fees, if applicable, may be non-refundable.

5. How to Cancel an Order

To request cancellation, contact us with the following details:

  • Your order number
  • The item/items you wish to cancel
  • Reason for cancellation, optional

Contact Velixous support:

WhatsApp: +91 9999348617

Email: support@velixous.com

6. Exceptions

  • Velixous reserves the right to refuse cancellation requests made outside the allowed cancellation window.
  • Orders cannot be cancelled once shipped or delivered.
  • If you receive a wrong, damaged, or defective product, please contact us immediately. Such cases will be handled under our Return & Refund Policy or Exchange Policy.
  • Policy misuse, repeated cancellations, or suspicious activity may result in order restrictions.

End of Cancellation Policy