Shipping policy

 
   

Shipping policy

 
 
   
     

Velixous - Shipping Policy

     

Last updated: 01/05/2026
      Website: https://velixous.com

     

This Shipping Policy applies to all orders placed on Velixous.

     
     

1. Order Processing Time

     
           
  • All orders are processed within 3-5 working days due to high daily order volume.
    •        
  • Working days exclude Sundays and public holidays.
    •        
  • This processing timeline is standard and should not be considered a delay.
    •      
     

Once your order is dispatched, tracking details are shared via SMS and/or email.

     
     

2. Shipping & Delivery Timeline

     
           
  • Delivery timelines depend on the customer’s location and the courier partner.
    •        
  • Estimated delivery timelines are provided after dispatch.
    •        
  • Actual delivery dates may vary due to external factors beyond our control.
    •      
     
     

3. Order Tracking

     
           
  • Tracking information is shared once the order is shipped.
    •        
  • Customers can track their orders using the tracking link sent via SMS or email.
    •        
  • If tracking details are not received within 5 working days, customers should contact support with their Order ID.
    •      
     
     

4. Address & Delivery Guidelines

     
           
  • Customers are responsible for providing accurate and complete delivery details.
    •        
  • Incorrect or incomplete address information may result in delivery delays or failed delivery attempts.
    •        
  • Velixous is not responsible for delays caused due to incorrect customer information.
    •      
     
     

5. Special Conditions

     
           
  • During sales, new launches, pre-order periods, or peak periods, orders may take the full 3-5 working days to process.
    •        
  • Orders cannot be modified or redirected once placed.
    •        
  • Velixous is not liable for delays caused by courier partners, weather conditions, government restrictions, operational disruptions, or other unforeseen circumstances.
    •      
     
     

6. Failed Deliveries

     
           
  • If an order cannot be delivered due to repeated failed delivery attempts or incorrect address details, it may be returned to origin.
    •        
  • In such cases, the order will be treated as per our Return & Refund Policy.
    •        
  • Additional shipping or handling charges may apply if re-shipping is requested.
    •      
     
     

7. Contact Information

     

For shipping or tracking support, contact us:

     

WhatsApp: +91 9999348617

     
     

End of Shipping Policy